Welcome to our Help center

Here you will find answers to the most frequently asked questions.
Is your question not listed or did you answer not cover your question? Please contact us.


Orders

Detailed course descriptions can be found on this page.

We can renew your license. Please contact us

If a customer is a consumer (a natural person, meaning the beneficiary undertaking E-learning in an individual capacity and at his/her own expense) within a EU member state, Switzerland or Liechtenstein, you may withdrawal the contract under the following conditions:
You have the right to withdraw from this contract within 14 days without giving any reason.
The period of withdrawal will expire after 14 days from the day on which the contract is concluded.
 In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement before the 14 day deadline has expired. 
Effects of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, within 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as he used for the initial transaction, unless he has expressly agreed otherwise. In any event, you will bear the costs as a result of such reimbursement, the costs of withdrawal amount to at least EUR 55. 
If you have (partially)consumed the services provided by the contract we only have to reimburse you after proportion of the unconsumed share.

Please contact us throughout the Contact Form and fill in your question and  Order Number.

Yes, if your company wants to multiple courses we ask you to contact us directly throughout the Contact Form.

No this is not possible

Yes, it is possible for your company to pay. After payment has been received you will get access.

After you’ve selected your products and are ready to buy then you will receive an invoice.

We do accept the most common payment methods, several Credit Cards and Ideal Payment.

When you log In with the registered account and password, in the main menu, you will access the list of all available courses. If the student has access to only one course, the contents of the course will be displayed on the main page.

After you register and pay for your credential, a voucher will be provided to permit you an access to your course material and assignments.

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Account

When you log In with the registered account and password, in the main menu, you will access the list of all available courses. If the student has access to only one course, the contents of the course will be displayed on the main page.

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Exams

Yes, in the e-Learning you see  several exams. Diagnostic reviews and the trial exam. Whereas the first one can be done over and over. But the trial exam can only be done once.

For the real exam you can

Both APICS and ISM work together with Pearson Vue for the exams. After you schedule your test appointment, Pearson VUE will send a confirmation email listing your selected test date and testing time, the address and phone number of the test center, and directions to the test center. Please check this information carefully for any errors. Pearson Vue has test centers worldwide.

Yes the exams are online. The trial exam, for example can only be done once and it has a time limit of 3 hours. In order for the answers to be checked all of the questions must be online, in the e-learning platform.

Both APICS and ISM need registration.

Exam Procedure APICS

Exam Procedure ISM

Do you need help from our side regarding the exam then contact us

Please goto APICS or ISM

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Courses

Yes, here you can find links to the applications to the appropriate application markets.

Android
Memotrainer™
ReferenceApp

IOS
Memotrainer™
ReferenceApp

Yes, in order to access the materials and presentations, you will need to download the Memotrainer™ in the Google Play Store or App Store.

There is no need to download any software.

No, you will able to log in to your academy, by using your login details from any device at anytime, as long as there is internet access. All of the progress is saved online in the system, and nothing will be affected in the student loses the device.

Yes, you can use multiple devices at the same time

No, this is up to you. Your account will be effective the moment you log in. Standard the access time is 12 months. Only the CPIM expert product is 24 months access from the first time you login.

Our e-Learning program is totally flexible and can be viewed on different devices.

E-learning is accessible on a PC or Mac, Laptop through all browser. It can also be viewed on a smartphone through the Refferenceapp and the Memotrainer™.

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